Career Experience
Support Engineer & Documentation Controller | IntegraMSP - Dallas, TX | (2022-2024)
Improve security and operational efficiency for 50+ SMB organizations by onboarding/migrating users and endpoints into Microsoft 365 services and managing with RMM tools. Enhanced mobile device management by introducing Intune and Autopilot for over 15 eligible clients.
- Implemented Intune and Autopilot for seamless light-touch PC deployment, reducing manual setup time by 30% and enforcing compliance policies across endpoints.
- Executed a 4TB SharePoint migration, ensuring smooth transitions with proper data mapping, permissions restructuring, and end-user training ahead of an imminent server failure, ensuring business continuity.
- Assisted with multiple IT infrastructure projects including but not limited to ISP migrations, email migrations, server upgrades, network infrastructure upgrades, AzureAD migrations, and more.
- Raised security posture by conducting a CMMC 2.0 phase 1 compliance audit and bolstering security per framework standards.
- Provided Tier 2 (and occasionally Tier 3) technical support to a diverse client base, resolving escalated issues related to Windows environments and infrastructure issues.
- Configured and administered Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Purview, Intune) for business clients, optimizing collaboration and security.
- Configured firewalls, VPNs, VLANs, and network infrastructure upgrades (Cisco Meraki), ensuring secure and optimized client networks.
- Assisted in Windows Server administration, including Active Directory, Group Policy, DNS, and DHCP, ensuring reliable domain operations.
- Managed and prioritized service tickets using ITSM tools like Autotask achieving 98% customer satisfaction.
- Created, maintained, and standardized technical documentation for internal knowledge base amongst all clients, reducing troubleshooting time for Tier 1 support by 20%.
- Provided remote and on-site support, ensuring minimal downtime and optimal user experience for small to mid-sized businesses.
AutoCAD Drafter | SealTex - Dallas, TX | (2021-2022)
Boosted water jet productivity by over 120% through optimizing the CAD drafting process. Catapulted sheet metal conservation by 30% due to material scarcity by introducing new resource management initiatives. Managed the shipping and receiving of all parts, materials, and finished products for the warehouse using UPS WorldShip.
- Created and implemented training resources for incoming CAD drafters.
Kitchen Manager | Chipotle Mexican Grill - Dallas, TX | (2018-2021)
Ensured smooth launches by training dozens of aspiring chefs during three New Restaurant Openings across the DFW area. Earned 'Restaurateur' status by maintaining an overall store safety rating of 90+ for more than three consecutive quarters.
- Excelled in a fast-pace environment where priorities are constantly shifting.
- Managed, trained, and ensured productivity of the entire kitchen staff.
IT Support Technician | Texas A&M University - College Station, TX | (2016-2018)
Elevated new hire readiness by 35% by designing and executing a training program for the department. Ascertained smooth account operations and security by administering accounts through Active Directory and Group Policy.
- Drove functionality by maintaining peripheral devices, such as printers, access readers, and dot matrix printers.
- Optimized workstation life cycle management by overseeing setup, deployment, and retirement processes.